Return Policy

1. General Return Policy

1. Eligibility:

   • Returns are only accepted if the ChukBand has not been worn.
   • A 15% restocking fee applies to all returned orders—whether the package is opened or not.

2. Return Shipping Address:
   Please ship your unused ChukBand to:

   ChukStar Returns P.O. BOX 4 SHADY POINT, OK 74956

3. Include Order Information:

   • Be sure to include the packing slip or a note with your name and/or order number inside the package so we can process your return promptly.

4. Refund Processing:

   • Refunds will be processed once we receive the returned ChukBand at our workshop.
   • Please allow a reasonable amount of time (typically 7–10 business days) after receipt of your return for your refund to be issued.
   • Original shipping costs are non-refundable unless the return is due to our error.

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2. Common Return Scenario: Ordered the Wrong Model

If you realize that you’ve ordered the wrong ChukBand model, here’s the quickest way to correct your order:

1. Confirm the Correct Model:

   • We can assist if you are unsure which model you need.
   • Contact us at support@chukstar.com or call 866-319-2088 if you need help selecting the right model.

2. Place a New Order:

   • For the fastest service, purchase the correct model on our website right away.
   • Your replacement will ship immediately.

3. Return the Unused Item:

   • Return the unused (unworn) ChukBand you initially purchased, following the instructions in Section 1.
   • Once we receive the original ChukBand at our workshop, we will issue you a refund (minus the 15% restocking fee).

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3. Special Assistance and Contact Information

• If you have any questions about your return or need special assistance, please reach out to us:
  • Email: support@chukstar.com
  • Phone: 866-319-2088

We’re here to help make the return or exchange process as smooth as possible and ensure you get the right ChukBand for your needs.